On the 7th January 2016 the Department of Social Work organised an expert lecture for the Master of Social Work students on the Role of HR in Manufacturing industries.
The resource person for the day was Mr. Srinivas Rai (HR- ITC) who imparted knowledge on various concepts of HR and the Industrial Relation aspects of an organisation. Further the skills that are to be possessed by the budding Social workers in managing conflicts arising in the organisation were discussed. Mr. Srinivas shared real-time experiences of managing conflicts and handling employee grievances.
The speaker threw light on the concept of disputes and how they arise. The measures that could be taken to settle them were considered to be avoidance, collaboration, higher authority and power play. A few strategies that could be used during such situations that were listed by the speaker are the use of informers in understanding the gravity of the issue and substituting the agitators with new contract employees. The concepts of Management charter and Charter of Demands were also discussed during the session. After which Mr. Srinivas highlighted that the interests of the union and the management should be considered while formulating the management charter.
Mr. Srinivas stressed the need for the HR professional to be alert and informed on the issues that take place in the organisation. The speaker suggested that one must be thorough with data regarding the organisation, its employees and performance.
The Speaker shared instances that helped the participants understand when and how strategies to settle disputes should be used.
During the question and answer session students posed questions on significance of trade unions, measures to avoid a strike from happening, CSR Activites of ITC, public opinion on the company manufacturing cigarettes and employee compensation aspects.
The speaker concluded with a piece of advice to the students that in order to excel in the industry they should possess Self Confidence and to have nerves of steel to face demanding situations and not to take the flight approach in such circumstances.